Wednesday, February 11, 2015

24/7 Hold Pick-up

holds lockers at new Silver Spring Library
Holds lockers at the new library.
Photo courtesy of Chris Borawski
Recently, while walking down Wayne Avenue past the new library, I noticed that the RFID-equipped book return slot and the hold lockers are less than 50 feet from the sidewalk. Wow, I thought, these hold Lockers are easy to access on foot.

Imagine, it is very early in the morning; you are on your way to catch the train, Starbucks coffee in hand. As you pass the library you remember that you have received an email notice that the latest book, Girl On The Train, is ready for pick-up in the hold Locker. "Hooray!" you think. You walk towards the locker, slip in your library card, the locker opens, you retrieve your material and hurry to the train.

Customers both on foot and in cars will have 24/7 access to Holds. Access to the Hold Lockers is available by car through a small drive-way that you enter off Bonifant St. Once you insert your library card the latch is released, and the SIP Interface checks-out the item to you as you pull it from the locker.

Fast turnaround is crucial to the success of the service. With space for only 55 lockers, we will want materials to be picked up in a timely fashion. The hold notice will give you the range of dates for pick up.  When you return the materials, the book return slot located between the hold Lockers will check-in the items immediately.  This is great news for those of us on challenging schedules, needing instant results.  I think you will enjoy this new feature, and it seems perfect for downtown Silver Spring.

Fran Ware

3 comments:

  1. I'm gonna love this. Thanks to whoever thought to include it in the new library.

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  2. Sure, that would be great, if only the emails about holds came in as the holds arrived -- not the following day.

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    Replies
    1. Thank you for your comment. We have increased the email hold notices to go out 6 times a day instead of just once.

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